Complimentary shipping for orders over £250
For orders below £250, our shipping charges are as follows: £10.00 2-3 working days*.

Returns Policy
We are happy to offer a refund on any unsuitable items, including sale items, provided that we are notified within 14 days of receiving your order. You will then have a further 14 days to send the item(s) back to us provided they are unused and fit for resale, with all original labels and in their original packaging.

If you wish to exchange for a different product, we ask that you request a refund and place a new order for the new item. All refunds exclude all shipping costs.

Please note – during busier periods it may take up to 14 days to process refunds once your return has arrived at our warehouse. Thank you for your patience.

UK Returns
We offer free returns within the UK. A free returns shipping label will be provided.

International returns
All internationals returns will occur a small charge to return your order back to our warehouse in the UK. A pre-paid shipping label will be provided, please ensure that you use this label to avoid any extra charges.

For further assistance, please email service@tukeandco.com

Terms & Conditions
Company Information
Company: Tuke & Company Ltd.
Registered in England and Wales
Registered Address: 61 Columbia Road, London, England, E2 7RG
Company Number: 14254078
VAT Registration Number: N\A

Definitions
In these conditions the following terms shall have the following meaning “the Company” means Tuke & Company Ltd. “The customer” means the customer of the company. “Contract” means any contract for the sale of goods by the company to the customer.

Payment & VAT
Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company’s choosing but the company will attempt to comply with the customer’s selection. Carriage will be at cost to the customer and forms part of the invoice.

All prices for items delivered within the U.K include VAT where applicable. The VAT charged will be at the UK VAT rate.

For international orders, prices on the website may be subject to taxes and duties where applicable and depending on the shipping destination. Due to circumstances beyond our control, the prices shown on the website are subject to change, including any changes to taxes at the delivery destination.

tukeandco.com accepts most major debit/credit cards, PayPal, Google Pay and Apple Pay.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Any products that have been altered may not be returned or exchanged. Alteration fees are non-refundable.

Claims
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 7 working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.

Liability
If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value. In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.

Specifications
The company reserve the right to alter specifications to those stated on the website. The customer’s statutory rights will not be affected.

We are happy to offer a refund on any unsuitable items, including sale items, provided that we are notified within 14 days of receiving your order. You will then have a further 14 days to send the item(s) back us provided they are unused and fit for resale, in their original packaging.

We offer free returns within the UK.

If you wish to exchange for a different product, please request a refund and place a new order for the new item. All refunds exclude all shipping costs.

Please note – during busier periods it may take up to 14 days to process refunds once your return has arrived at our warehouse. Thank you.